Refund policy

Returns & Refund Policy

Effective Date: 05/07/2026

At Brute Spearfishing, we stand behind the quality of our products and want you to be satisfied with your purchase. If you need to request a return or refund, please review the policy below.

Return Eligibility

To be eligible for a return or refund:

Your request must be submitted within 14 days of your order being delivered.
The item must be unused, unworn, and in its original condition.
All original tags must still be attached.
The item must be returned in its original packaging where possible.
Proof of purchase is required.

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return or Refund

To request a return or refund, please email brutespearfishing@gmail.com within 14 days of delivery.

Your email must include:

Your order number
Your full name and contact details
The reason for requesting a return or refund
Photos of the item if it is damaged, faulty, or incorrect (where applicable)

Once we receive your request, we will review it and provide instructions for returning your item if your request is approved.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning the item.

We recommend using a tracked shipping service, as Brute Spearfishing cannot be held responsible for items lost during return transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, your refund will be processed back to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable unless the return is due to an error on our part or a faulty product.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us within 14 days of delivery by emailing brutespearfishing@gmail.com. Please include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Australian Consumer Law

This Returns & Refund Policy is in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the ACL. If a product has a major failure or does not meet the consumer guarantees under Australian law, you may be entitled to a repair, replacement, or refund as provided by the ACL.