FAQ
What products does Brute Spearfishing sell?
We offer premium spearfishing apparel, accessories, and gear designed for divers who demand quality, durability, and performance. All of our products are proudly created and designed by Australians.
Where do you ship?
We currently ship Australia-wide. Shipping costs are calculated at checkout based on your location and selected shipping method.
How long does shipping take?
Estimated delivery times begin once your order has been dispatched.
Typical delivery estimates are:
-
Standard Shipping: 2–8 business days
-
Express Shipping: 1–4 business days (where available)
Delivery timeframes are estimates only and may vary depending on your location and the shipping carrier.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking number, allowing you to follow your order every step of the way.
What is your return policy?
If you're not completely satisfied with your purchase, you may return eligible items within 14 days of delivery.
To be eligible for a return or exchange, items must:
- Be unworn and unused
- Be in their original condition
- Have all original tags attached
To begin your return or exchange, please email brutespearfishing@gmail.com.
For full details, please refer to our Terms & Conditions at the bottom of our website.
What if I receive a damaged or incorrect item?
If your order arrives damaged or you've received the wrong item, please contact us within 7 days of delivery and include photos of the product. We'll work with you to arrange a replacement, exchange, or refund as quickly as possible.
Do you offer exchanges?
Yes. We offer exchanges for different sizes or colours, subject to stock availability.
To be eligible for an exchange, products must be:
- Unworn
- Unused
- In original condition
- Returned with all tags attached
How do I choose the correct size?
Each apparel product includes a detailed sizing guide to help you find the best fit. If you're between sizes, we generally recommend choosing the larger size for added comfort.
What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
Afterpay is currently unavailable.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways. Brute Spearfishing does not store your credit card or payment information.
Can I cancel or change my order?
If your order has not yet been packed or dispatched, we'll do our best to accommodate any changes or cancellations. Please contact us as soon as possible after placing your order.
Do you offer gift cards?
Yes. Digital gift cards are available and make the perfect gift for any spearfishing enthusiast.
How do I contact Brute Spearfishing?
You can contact us through our Contact page or by emailing brutespearfishing@gmail.com.
We aim to respond to all enquiries within one business day.
Do you sponsor divers or ambassadors?
We're always interested in partnering with passionate spearos who share our love for the sport.
If you're interested in representing Brute Spearfishing as an ambassador, we'd love to hear from you. Get in touch via email and tell us a little about yourself, your spearfishing experience, and your social media presence.